Pilot Custom 743, Custom 823, and Custom Heritage 912 Pens Arriving Next Week

[PacificPenWorks]

We're extremely happy to announce that we are now an authorized Pilot retailer! Our first shipment will be arriving early next week, including all pens available in the Custom 743, Custom 823, and Custom Heritage 912 series.

 

The Pilot Falcon nib serves as the best possible starting point for our famous Flex and Super-Fine Super-Flex customizations. But the wide range of notable nibs goes beyond just the Falcon - the Coarse nib, for instance, is one of the best choices for our Architects Point customization.

 

The arriving 743, 823, and 912 pens can be pre-ordered now. Customizations will be done in the order received, and your payment won’t be captured until your pen is ready to ship to you. Have questions? Just reach out to us at info@pacificpenworks.com.

[markofp]

On your website's ordering page for the 823, the drop-down options menu lists the pen in all 15 nib sizes. I believe that the 823 is available only in fine, medium, broad, and signature. Please let me know if they do now offer the pen in the other sizes, I would love a clear 823 in fine/medium.

[dms525]

  On 3/22/2025 at 12:56 AM, markofp said:

On your website's ordering page for the 823, the drop-down options menu lists the pen in all 15 nib sizes. I believe that the 823 is available only in fine, medium, broad, and signature. Please let me know if they do now offer the pen in the other sizes, I would love a clear 823 in fine/medium.

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What is listed on their website is "real." For example, I ordered a Sailor Ebonite Sculpture pen from PacificPenWorks with a MS (Music) nib to have ground to Cursive Italic. This is a wonderful service. Now if only a Sailor KOP could be had with a MS or SU nib, but AFAIK, Sailor doesn't make those widths in the KOP-size nib.

 

David

[markofp]

I see. So if I want, say, an 823 in a falcon nib, what do I order?  🤔

 

[dms525]

  On 3/22/2025 at 3:39 PM, markofp said:

I see. So if I want, say, an 823 in a falcon nib, what do I order?  🤔

 

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Are you serious? You go to the Pilot Custom 823 page on their website and, from the dropdown "Available Options" menu, choose Falcon. Easy peasy.

 

David

[markofp]

Dude. The point that I am trying to make, and the one that is escaping you, is that in spite of what is on the ordering page the 823 IS NOT AVAILABLE IN THE US in anything but fine, medium, broad, and signature.  The 743 has all 15 nibs, the 823 has only 4. 

[Christopher Godfrey]

I remember that Pilot announced some time ago that all the nibs available for 743 are also now available for 823.  So, if the menu doesn't seem to work for you, why not just attach a note to them -- or call them on the telephone?

 

When you address a post like that "Dude", it sounds slightly rude to me; but others may think differently...

[markofp]

According to Pilot's own website and other major on-line retailers, the 823 is only the four nibs, while the 742/743 can be had in all 15.

 

I apologize if I came off as rude to the OP, but he led with this . . .

 

 

  On 3/22/2025 at 3:50 PM, dms525 said:

 

Are you serious? You go to the Pilot Custom 823 page on their website and, from the dropdown "Available Options" menu, choose Falcon. Easy peasy.

 

David

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. . . . implying that I was being stupid while it was HE that did not comprehend the point I was making, which was that the 823 CANNOT be ordered as a falcon, and can't be ground into one from a larger nib.  So there! 😛

[dms525]

  On 3/22/2025 at 10:55 PM, markofp said:

According to Pilot's own website and other major on-line retailers, the 823 is only the four nibs, while the 742/743 can be had in all 15.

 

I apologize if I came off as rude to the OP, but he led with this . . .

 

 

 

. . . . implying that I was being stupid while it was HE that did not comprehend the point I was making, which was that the 823 CANNOT be ordered as a falcon, and can't be ground into one from a larger nib.  So there! 😛

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My point is that the 823 CAN be ordered with a Falcon nib through that specific vendor. I have personally taken advantage of that possibility with another Pilot model with limited nib choices at other vendors.

 

Please don't assume it is impossible without having tried it.

 

David

[lionelc]

true - certain retailers can offer the 823 with the special nibs including the FA - writing with one now, it's an excellent combination

[mke]

If you have a good connection to a Japanese company, many things are possible.

If you don't have such a connection than you only get what is officially available.

 

[lionelc]

@mke can't agree more, sometimes feels very opaque this whole relationship thing.  i find this especially true with japanese companies, i remember all of a sudden in 2022 i was allowed 'access' to a variety of nibs and rather fancy pens - shame i couldnt afford them.

[markofp]

  On 3/24/2025 at 7:18 AM, mke said:

If you have a good connection to a Japanese company, many things are possible.

If you don't have such a connection than you only get what is officially available.

 

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I am aware of two Japan based retailers, Pensachi and Tokyo Quill, that offer the 823 in Waverley and Falcon nibs for added price and extended wait times. I assume that their relationship with Pilot allows this. 

 

I am also aware of a one US based retailer that offers the 823 in all 15 nibs, but what they do is they swap the nib from a 743 onto an 823, which I learned from bitter experience voids the warranty and causes Pilot refuse to service the pen. I hope that is not what Pacific Pen Works is planning to do, and I would not consider this to be a "good connection". But if Pilot is going to do a manufacturing run specific to this one dealer, well great, they can expect an order from me. But I will be unreservedly surprised if that is the case, as I would imagine that it would cause a furor among all their other authorized US retailers who are denied the same privilege. 

[A Smug Dill]

  On 3/22/2025 at 10:55 PM, markofp said:

the 823 CANNOT be ordered as a falcon,

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  On 3/25/2025 at 12:20 AM, markofp said:

I am aware of two Japan based retailers, Pensachi and Tokyo Quill, that offer the 823 in Waverley and Falcon nibs for added price and extended wait times. I assume that their relationship with Pilot allows this. 

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You can't order a Pilot Custom 823 fountain pen from WA from Pilot. I haven't checked or tested it myself but you probably couldn't get Pilot to recognise a Custom 823 fountain pen that is fitted with a WA nib as being an unmodified original Pilot product and cover it under manufacturer's warranty.

 

But you most certainly can order a Custom 823 with a WA nib from a retailer that is prepared to do a nib swap for you after the pens have left the Pilot factory. Whether Pilot endorses or even just condones such a practice is not within scope of that commercial transaction. The retailer may offer its own warranty for what it sells, to satisfy whatever are seller obligations under consumer law in your local jurisdiction. Ordering does not having everything on your terms and ticking all your boxes, just that you can ask for the item as described (with or without all the tacit parts of your formulation of the transaction) and pay the seller's asking price for it, and have it delivered to you as described.

[tim77]

  On 3/25/2025 at 1:01 AM, A Smug Dill said:

The retailer may offer its own warranty for what it sells, to satisfy whatever are seller obligations under consumer law in your local jurisdiction.

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That's not the experience Markofp described.  If he wasn't cautioned by the retailer that their offer was not guaranteed by Pilot in the usual way, then his warning is entirely appropriate.