Cross Parts

[PeterG.UK]

I'm in the UK and getting Cross parts and support is very poor.

• I want a simple Selectip Purple 0.7mm and haven't been able to get one for a couple of years.
• I want a broad nib section for one of my Century pens. Not available for over a year.

The last contact with Cross UK told me they were changing suppliers but that should have happened by now. I tried to contact Support in the UK and you get various phone options, none of which are for consumers. Forms are ignored as I reported a dubious pack of ballpen refills and got no response.

 

Is it the same in the USA and elsewhere please? It almost feels like Cross are in financial trouble and closing down bits of the organisation.

[Mark from Yorkshire]

@PeterG.UK it looks like Cross UK are gone, the UK distributor is Manuscript. Also they are tardy in importing anything and getting it to retailers. There accounts were also late when I last checked companies house

[finzi]

Such a shame to read the activity here. I own a few Cross pens, all bought around 2009. I remember Cross customer service used to be outstanding. They were responsive, very helpful and the whole experience felt substantial, if you know what I mean. I visited the UK site recently and was struck by how sparse the stock appeared to be, and very surprised to see some of the models seemingly discontinued, particularly the Century II. I own two of those, one sterling silver, the other blue lacquer with a sterling silver cap. Very pretty pens. It will be interesting to see what comes next from Cross, I could use a couple of spare nibs!

[PeterG.UK]

Thank you for those replies. Indeed this is a shame. I once visited the Luton premises and they were most helpful. 

[Mark from Yorkshire]

For the refill try cult pens. Not sure about nib sections. I can’t find any anywhere at any retailers either this side of the pond or US. Also cross’s online forms or emailing the company that owns them also does not work. 

[PeterG.UK]

Thanks Mark. I regularly use Cult Pens but no luck on these parts. I have filled in forms on the UK and US sites and as you say, nothing comes back. Based on this experience I wouldn't buy another Cross pen. 

[Mark from Yorkshire]

43 minutes ago, PeterG.UK said:

Thanks Mark. I regularly use Cult Pens but no luck on these parts. I have filled in forms on the UK and US sites and as you say, nothing comes back. Based on this experience I wouldn't buy another Cross pen. 

@PeterG.UK I also emailed the company that owns cross Transom Capital and they did not respond either. 

[AmandaW]

Have you tried The Pen Company? They're good for parts and do list Cross.

 

https://www.thepencompany.com/cross-pen-refills/