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Montblanc Service Center - I'm shocked!


Liksoff

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2months ago I purchased  from the Montblanc online store a  fountain pen: Meisterstück x Olympic Heritage Paris 1924
with nib F. I received a fontain pen with an M sticker on it and on the box it was marked as F. After 2 weeks of explanations with emails, they "generously" said to return it and refunded me the amount.  10 days later I bought it again with the nib again F...and I received again - on the box - F nib , the sticker on the pen - M nib . Again emails.. they said  they can't do anything. They told me to check the serial number  and if it's MBF...then the nib is F ( sticker is wrong). I know that the number doesn't tell you the nib size....I went to a Montblanc boutique and they confirmed that the nib is  M. Meanwhile, it's no longer available on the online store..  .So far the correspondence is about 30 emails..and there is no solution except to return it again for a refund. Very unpleasant experience!!! Paragraf 22!!!  Any ideas would be appreciated!

IMG-a7ffc29a91adc2c1f6fa8ee90d32af2a-V.jpg

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  • Liksoff

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I emailed Richemont and everything was fixed very quickly!  Montblanc is no longer the old Montblanc...unfortunately!!!  Thanks everyone!

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