Thumbs up on Benu Customer Service

[essayfaire]

I wanted to let y'all know that I've had a very good experience with Benu customer service.  My pen kept leaking, and although I tried to troubleshoot I couldn't figure out why.  

 

When I finally reached out, they had me try a few things but to no avail.  So they sent me a new converter, nib and feed.  I'm still not sure what was causing the problem(I suspect the feed or nib housing is the culprit), but the pen works fine now that it's reassembled with replacement parts.  The only downside is that the nib in the pen originally had been customized by Mark Bacas to a CSI.  Maybe he can salvage the nib if that isn't what's caused the leak and attach it to something else... 

 

I was impressed with the customer service from Benu.  Fast, thorough, and helpful.