Diplomat Esteem in parts

[essayfaire]

Pre-pandemic (but not by much)I purchased a Diplomat Esteem to see what I thought of it.  It wrote pretty nicely until (maybe after my third converter refill?) the feed seemed to clog up.  I was unable to get it going again, so the seller sent me a new feed.  Neither of us realized that the feed I was sent was actually the correct one for the pen (I believe the design had been altered by Diplomat), and I in my ignorance managed to make the situation worse by forcing parts that didn't fit together together.

 

I ended up sending all the pieces back to the seller.  Then the world went into Coronaland.  I thought the pen had been repaired but it has now been returned to me in pieces as it was not repairable.  

 

Any suggestions as to what I do with this?  I suspect that if the company could not repair it I certainly won't make any progress!

[A Smug Dill]

1 hour ago, essayfaire said:

… managed to make the situation worse by forcing parts that didn't fit together together. ...‹snip›... I suspect that if the company could not repair it I certainly won't make any progress!

 

I'm not sure I understand. [my unqualified observations and conjecture redacted] Send the pieces to Diplomat for out-of-warranty repairs, if getting the pen writing again is your primary goal, keeping the pen body and as many of the other original parts as possible. I'm sure the manufacturer can replace whichever broken or incompatible parts that cannot be salvaged, even if there were minor changes to the design at some point. Whether that would end up costing you as much, or even more, than buying a new pen once you factor in postage and service fees is a different question.

 

If your primary goal is to not spend any more time and money on the broken pen, then just keep the pieces as spare parts, and buy a new unit if you really want a Diplomat Esteem pen.

[essayfaire]

10 hours ago, A Smug Dill said:

'm not sure I understand. [my unqualified observations and conjecture redacted] Send the pieces to Diplomat for out-of-warranty repairs,

Ah, you don't understand because I was unclear; the pen was still under warranty when the feed broke, the feed I was sent by the retailer didn't properly fit the pen but I in my ignorance forced it on.  I was then unable to remove it. I  liked the pen but if it can't be repaired fairly inexpensively I probably would not replace it.

 

Perhaps my question should have been: what does one do with pen parts, or what recent experience have people had with Diplomat service?  So I shall pose those questions now. 

 

 

[A Smug Dill]

8 minutes ago, essayfaire said:

the pen was still under warranty when the feed broke,

 

I'm pretty sure that your breaking the feed would have voided product warranty on the spot, even if it happened on Day Two of owning the pen, without it arriving already broken or structurally compromised (e.g. with hairline fractures that you could prove were present) out-of-the-box.

 

Looking at the photos again, I'm pretty sure I bought one of those pens several years ago, but eventually threw it out with the trash because the cap didn't seal very well against ink evaporation. It certainly didn't cross my mind to keep it around for spare parts at the time.

[essayfaire]

4 hours ago, A Smug Dill said:

Looking at the photos again, I'm pretty sure I bought one of those pens several years ago, but eventually threw it out with the trash because the cap didn't seal very well against ink evaporation.

Perhaps that was why I got what I thought at the time was a bargain!  Thanks.