Lamy / Good Customer Service

[stephanos]

Credit where credit is due.

 

I have had my Lamy Dialog 3 for several years. I like the pen, though its size means that I don't use it all that often. The last time I had used it was a couple of years ago, after which I cleaned it, let it dry and put it back into my pen-case. At that time it worked well and wrote beautifully.

When I tried to ink it up a month or so ago, the mechanism wouldn't work at all - it had essentially frozen and I could't rotate the barrel to extend the nib. It was very strange.

 

So I packed it up and sent it to Lamy (I presently live in Germany), asking them to have a look at it and let me know how much it would cost to fix. Just over two weeks after posting it, I received a package with my pen in it, which they had fixed and returned to me at no cost.

 

I have heard that the Dialog now uses a new internal mechanism, so it's possible that there had been a known issue with the old mechanism. Whatever: I now have a fully functional pen again and am very happy. It's really good to see that Lamy stands behind its products.

 

It's good to be able to share a positive experience.

[da vinci]

I agree it is good to share positivity and Lamy have just done something very similar for me

 

Well done Lamy for great service

[bemon]

Their customer service in Canada is top notch too. Always responsive, always positive and always helpful.

 

I started my daughter on fountain pens this year, and decided on a Lamy ABC and a couple Safaries because of the positive experiences I’ve had with Lamy Products and service over the years.

Edited June 7, 2020 by bemon

[WLSpec]

Nice work Lamy!

[Estycollector]

Thank you for posting, and always good to hear of good customer service in 2020.