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Conid Open Orders

ace117

By ace117
in Fountain & Dip Pens - First Stop

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EliH Near Mint

EliH

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Well, the radio silence has been broken. No specific date has been given as to when they will reopen.

 

From Conid’s Facebook:

 

Dear Conid enthusiasts,

First and foremost, we hope every one of you has been safe and sound during the past (very challenging) months. The biggest challenge being the fight against the Covid-19/Corona crisis. Our main focus has been on the health and safety of not only our own, but also for the world population. Our mother company Komec Helsen is the main supplier for a pharmaceutical company and our full attention was required to ensure they would be able to keep on producing without failure. Thus we opted to postpone the restart of Conid.

We wanted to let everybody know that we have not been sitting still, on the contrary. The little time we had left for Conid we have used to work on the long term future of Conid. We have been working on a lot of aspects with the sole purpose of improving quality and consistency while reducing lead times. Before taking the “pause to restart” we made a couple promises and we intend to keep all of them, except one: restarting on May 1...
This date is postponed, but rest assured, we will be back and we will be back stronger than ever before.

We would like to express our gratitude for the vast amount of support and understanding that we received from all of you!

We also wish you and your loved ones a good health. Stay safe, stay strong!

The Conid team

link: https://www.facebook.com/Conidpen/?hc_ref=ARSo-L0z_w_i9GgFwvvtoSxWVKvz_m_-p8xLHU8eBNwVOjpEZKHKTfnNtjlH6fPq094&fref=nf&__xts__%5B0%5D=68.ARAg2RFoobVgG9YN9vQjfd6mfcGgrMta853jCqW8PGgE9IhBpK8oYABtXYuYgn43vKGloQ4G5rpxjbvLIDMBOGxj_4eWbiXKXDmZ78psSSBl1aooNFK0NzIUW5eOquBbZyUlOnxPe81q5lTDwT0A5rUu67p8mio0UlzSG2XgzCXU8QKdnHpB-XcAEvHWztCLtgr8Qmw9MSPTBZuTEl_e_eSepI_NVfyUKH_OZICccYw43GaXoREBTfqk5KxnZOkPchAhaDbfR_fPY-myrYBc-SdjIXL1NJS9M_-g2oQUC8S3dKwcJ4dkjM9HsnL-XXnvNly50bo6MLZoB40nPZPIrg&__tn__=kC-R

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Karmachanic Donor Pen

Karmachanic

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And the reason customers received no email to this effect is because customer care?????

Edited by Karmachanic

Add lightness and simplicate.

 

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EliH Near Mint

EliH

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Even just a copy/paste of this post via email would have been nice. Also, would that not have a better chance of reaching their customers than a post on their facebook page?

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alanshutko Mint

alanshutko

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Even just a copy/paste of this post via email would have been nice. Also, would that not have a better chance of reaching their customers than a post on their facebook page?

 

It just came out minutes ago. Not sure if they were listening to you or realized it on their own. Good news!

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maclink Vintage

maclink

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It came to me by email as a newsletter subscriber. If you wish to hear from them by email, subscribe to their newsletter. This seems a reasonable and normal expectation.

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EliH Near Mint

EliH

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I received the email as well. I posted the first comment yesterday when the announcement was only available on their facebook.

It came to me by email as a newsletter subscriber. If you wish to hear from them by email, subscribe to their newsletter. This seems a reasonable and normal expectation.

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EliH Near Mint

EliH

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Great news! Any uptick in communication is welcome. I wonder what it would take for them to justify hiring a full time correspondence person.

 

It just came out minutes ago. Not sure if they were listening to you or realized it on their own. Good news!

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Karmachanic Donor Pen

Karmachanic

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Great news! Any uptick in communication is welcome. I wonder what it would take for them to justify hiring a full time correspondence person. customer service team.

 

Fixed it for ya.

Add lightness and simplicate.

 

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EliH Near Mint

EliH

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Very fair.

 

their situation—being a pet project of Komec—must have them in a strange place regarding hiring. I can’t see why they have yet to hire a team, or even an individual, to manage what must be a trivial amount of correspondence compared to the volume their mother company deals with on a daily basis.

 

Fixed it for ya.

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SpecTP Collectors Item

SpecTP

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Even just a copy/paste of this post via email would have been nice. Also, would that not have a better chance of reaching their customers than a post on their facebook page?

I received an email from Conid this week.

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EliH Near Mint

EliH

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I received an email from Conid this week.

Yeah, I’d posted that before it went out. Happy to see that in the end they did send it out via email too.

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