Yard-O-Led Loose Cap Advice Sought

[GutSchrift]

I dropped by Yard-o-Led Viceroy Grand and ever since the cap doesn't close as well or as securely as it did, however, I can't find any physical difference in the pen. There are not bumps or dents that I've seen. When I first got it the cap closed with a very satisfying click and was surprisingly secure. Since the fall it stay put fine enough but certainly not as well as before. What should I do? Would Yard-o-led be able to help? Would they charge for a repair? I'm bewildered by what went wrong!

[encremental]

No consolation exactly, but may be a last resort fix. if you roll a length of magic tape loosely around your finger (sticky side out) and insert it into the cap, pressing it out onto the metal as you go, you may cure the problem. This works with all manner of snap-fit caps but might be ultimately unsatisfying, and I sympathise.

 

Yard-o-Led used to offer a lifetime guarantee but they have been taken over a fair few times now so who knows?

 

John

[hari317]

Would Yard-o-led be able to help? Would they charge for a repair? I'm bewildered by what went wrong!

The cap insert may have shifted further into the cap or cracked. They should be able to help you. They certainly helped me out with a nib problem through a friend in the USA who is a very popular member here.

 

I hear their service in UK is also top class.

[Gasquolet]

I've never had to use the repair service but I did enquire at Yard-O-Led about spare parts. They are very easy to deal with, absolutely the best sort of company for an issue like the one you have. They offer a lifetime warranty and mean just that.

 

My older YoL was very well used when I got it and the cap is not quite as secure, spins more easily than on my Viceroy Grand however is it still positive and has the same characteristic click. I would say, as hari has, the cluctch in the cap has either moved or distorted somehow on your pen. This is a long way into the cap as it holds the small flare at the base of the section.

 

Try calling YoL directly or fire off an email before you send the pen back, they encourage this for international returns. They will close today until 2nd or 3rd January I'd imagine.

 

www.yard-o-led.co.uk/page/warranty-and-repairs

www.yard-o-led.co.uk/page/contact/contact

Edited December 22, 2017 by Gasquolet

[Kid Parker]

Something similar happened to my Yard-o-Led Grand. I sent it to the company and it came back with the issue nicely resolved. The cap just needed a new liner. The only cost was for shipping. Yard-o-Led service is outstanding, I strongly advise you to avail yourself of it.

[Ghost Plane]

Good to know the latest iteration of the company honors the warranties. Those are excellent pens.

[Rancho Gordo]

Wanted to clarify, if you bought your pen used, The warranty is not valid. And you have to pay for a returning shipping. Not outrageous but not mother Teresa material.

 

Having said that, does anyone know a yard-o-Led repair specialist in the US?