Bought In Japan, Needs Service

[bizhe]

So I bought a pilot 742 in Morita's FP shop, then my hand received an accidental impact while writing, and now it's subtly bent in a way that means very little ink flow despite the tines looking like they should have flow under a loupe. I've tried a little diy, which didn't work, so now I'm thinking of sending it in for service. Of course I'm willing to pay b/c it was my own fault. What is the policy for matters like this? Should I contact the store?

[Pinkys.Brain]

where are you located at the moment? If you're still in Kansai then you could wait for the next pen clinic at a Nagasawa store or go to the Pen&Message shop in Kobe. Maybe there you can get help (but not for free). But you should first contact Morita.

Edited May 20, 2017 by Pinkys.Brain

[mke]

1) Contact the shop, ask for an advice. That you did DIY isn't something which you should mention, IMO.

[bizhe]

I'm in Taiwan.

 

Thanks mke, that sounds logical.

Edited May 21, 2017 by bizhe

[Algester]

else once you have settled down contact the nearest retailer and see what you can do