A Warning For Montblanc Nib Replacement Service

[CS388]

  On 11/2/2016 at 1:17 PM, meiers said:

They have always come through for me.

The feed does not have to be centred. Usually they are not.

 

Eh? Usually they are. Surely?

But, as you say, they've always come through for me, too. All my pens have come back from service pristine.

 

I know that some of us could straighten the feed with a click of the thumb - but, not everyone feels comfortable doing that. And shouldn't have to, imho, after a service. As such, I don't think it's fair to call it a 'non issue'.

However, I was under the impression that every pen was write-tested, before coming back from service, so this sort of stuff shouldn't be slipping through?

 

Anyway, to get back on topic: OP send it back with your request for an EF. If you clearly and calmly explain the confusion, you may even get fast-tracked and have a short turn-around. Happened to me, once, when a burgundy 144 came back from a service with a black section. Original job was six weeks, replacement burgundy section within a week.Years ago.

 

 

Good luck

[EclecticCollector]

  On 11/2/2016 at 5:03 AM, Pravda said:

The process lengths depends largely on your geo-location and the size or type of your boutique. If I had ordered a nib, say from my home country's boutique I would expect it to take no less than several months. From a flagship boutique in one of the worlds biggest cities, a few weeks. From an authorized seller? Maybe a very long time.

The quickest nib exchange I ever experienced, at a hair over two weeks, was from an authorized dealer. For a limited edition Writer's Edition, no less.

[Barkingpig]

I sent my two 146's in for service of one & nib replacement of other, existing medium to replaced by PURCHASE of OBB for the second. I received them after a couple , perhaps 3-4weeks & the replaced nib was NOT any broader than the original medium. I called, the person checked the order, admitted the error, I resent the pen & it was replaced with the correct nib in less return time, maybe a week or ten days.

 

This was in Texas & I wasn't "happy" to have to return the pen, but they were good about correcting the issue. I hope you have similar success; I agree it SHOULD not have to done a second time, but I have surely known times when my car repair was also done the SECOND time.

[drgriz]

  On 11/1/2016 at 2:06 PM, Tasmith said:

10 weeks is a long time for a Montblanc nib exchange. I had my 146 medium nib exchanged for a fine and it took only four weeks.

 

I had one take 11 months

[Nathanb]

On topic; I waited since January (this year) for my EF 149P nib replacement. I was fortunate to be allowed to retain the pen until the nib arrived, which was only a couple of weeks ago! Unlike your experience, i was graciously updated ~ once a month and can not praise the Melbourne repair centre and boutique enough on the way they handled the unexpected delay!

 

Hoping you receive better luck next time

[bleair]

  On 11/1/2016 at 2:22 PM, torstar said:

 

Oh please, Montblanc and Moleskine are RIPPED APART ALL THE TIME on FPN...

 

Perhaps, but within the last 72 hours three threads, including one in this subforum, have been "edited", aka as removed, by moderators. This thread is still going so it might have enough attention that it won't be.

 

Relevant to this thread though, last November I did a nib exchange (this is in San Francisco) and it took just a bit over three months. The pen came back and it was adjusted correctly.

Edited November 4, 2016 by bleair

[jhsd1124013561]

Morning fellas,

 

Sorry about the delay of the updates, here is what happened last week:

 

Received the Montblanc 1912 last Monday afternoon and immediately called Montblanc North America reporting the issue, unlike some of the members think that I did not contact them and jumped to conclusion, I did contacted them on that day. The operator just saying send the pen back and they will check it. Nothing mentioned about the free shipping stuff.

 

Then I realized that I have another pen, Montblanc Rouge et Noir is at Texas waiting to swap Fine nib to Extra nib too. I made another call later on Tuesday, the first call did not go through and I left a voice message. The second call connected and I reported all the issues, including the mis-aligned nib and the barrel label thing. I then asked to call off my nib exchange for my Rouge et Noir and want the pen back as soon as possible. The operator apologized, and said will let the Texas department know.

 

On Wednesday morning, I think it is because my voice message, Montblanc contacted me. This time the operator is very kind and offered me a free return label. I reported all my issues and asked to send back my Rouge et Noir, because of the recent nib exchange experience, I don't want to risk another pen. The operator is very kind and said will contact Texas department. I sent the 1912 back to Texas on the same day, so the Texas department should have the pen by last Friday.

 

Now I am waiting for the pens back to me. I sent the two pens, 1912 and Rouge et Noir together to Montblanc about 11 weeksago. Luckily the Rouge et Noir is still waiting for the nib ordered from Germany (<- I know that some member in this post mentioned that they have their nib exchange done within in 2 weeks for Rouge et Noir, well, I guess this depends on the location and the nib size. I asked to change to an extra fine nib), the operator said Montblanc has not done any service to it yet. So I asked to call it off and send me as soon as possible.

 

I will keep it posted.

[Pen Nut]

  On 11/1/2016 at 11:22 PM, ian1964 said:

 

seriously....only unadulterated praise for Mb will be tolerated on this site...it's too funny.

 

I am a big fan of MB and have been for years but it was their lack of 'mistake made' admission that got to me and they way their dealers stuck to the party line was amusing in the extreme.

Edited November 7, 2016 by Pen Nut

[Kalessin]

  On 11/4/2016 at 4:33 AM, bleair said:

 

Perhaps, but within the last 72 hours three threads, including one in this subforum, have been "edited", aka as removed, by moderators. This thread is still going so it might have enough attention that it won't be.

 

 

The Fountain Pen Network moderators and admins do hide and close threads and posts. There is no secret that we do, and this is how FPN has been administered since it started. It's probably the most strongly moderated of the various fountain pen forums, with the aim of keeping content quality high.

 

Threads and posts may be removed if they break the rules, which are posted on the FPN main page, and the Montblanc forum specific rules on the first page of the Montblanc forum. They are there for all to read.

 

The policy I set for the Montblanc forum is to not close threads or hide posts for being uncomplimentary to the Montblanc brand (though other rules still apply).

[meiers]

I am looking forward to a Hollywood ending to this nib drama. Oh yes, I have lived it.

Edited November 7, 2016 by meiers

[Pointyscratchy]

I'm reading this while trying to figure how to send a fp back for a complimentary exchange, and wondering, is this a genuine offer?

 

The experiences most of you have had with this do not seem very good.Eleven weeks, six weeks, mistakes.On the MB site it is not really clear how you initiate this process.We offer a complimentary nib exchange, we just don't tell you how to do it,or make it an easy or friction free process.

 

If this were a UK company i think it would have a case to answer, as it is a luxury brand and possibly there is a level of prejudice about the consumer (IE. Us being pen addicts with more money than sense).

 

So my question is, you can exchange but is it just easier to stick with what you've got, or possibly order off the internet with the correct nib you want in the first place? If this is the case and i had a retail premises selling MB's i wouldn't be very happy that this might be yet another reason to drive customers away from bricks and mortar shops.

[CS388]

  On 12/30/2017 at 3:30 PM, Pointyscratchy said:

I'm reading this while trying to figure how to send a fp back for a complimentary exchange, and wondering, is this a genuine offer?

 

The experiences most of you have had with this do not seem very good.Eleven weeks, six weeks, mistakes.On the MB site it is not really clear how you initiate this process.We offer a complimentary nib exchange, we just don't tell you how to do it,or make it an easy or friction free process.

 

If this were a UK company i think it would have a case to answer, as it is a luxury brand and possibly there is a level of prejudice about the consumer (IE. Us being pen addicts with more money than sense).

 

So my question is, you can exchange but is it just easier to stick with what you've got, or possibly order off the internet with the correct nib you want in the first place? If this is the case and i had a retail premises selling MB's i wouldn't be very happy that this might be yet another reason to drive customers away from bricks and mortar shops.

 

I wouldn't allow this one example of errant work to colour your opinion, too much.

 

There will always be horror stories, there are also many happy endings.

Sadly, the OP has chosen not to update this thread, so we don't know how it ended.

 

As long as your nib is not damaged and you are within the stated period*, you qualify for the nib exchange scheme. Not sure where in the UK you are, but if you could pop into a MB shop, I'm sure they would answer all your queries. Or start a new thread on this forum?

 

Good luck.

 

 

*Yes, I think six weeks?

Edited December 30, 2017 by CS388

[Chrissy]

  On 12/30/2017 at 3:30 PM, Pointyscratchy said:

I'm reading this while trying to figure how to send a fp back for a complimentary exchange, and wondering, is this a genuine offer?

 

The experiences most of you have had with this do not seem very good.Eleven weeks, six weeks, mistakes.On the MB site it is not really clear how you initiate this process.We offer a complimentary nib exchange, we just don't tell you how to do it,or make it an easy or friction free process.

 

If this were a UK company i think it would have a case to answer, as it is a luxury brand and possibly there is a level of prejudice about the consumer (IE. Us being pen addicts with more money than sense).

 

So my question is, you can exchange but is it just easier to stick with what you've got, or possibly order off the internet with the correct nib you want in the first place? If this is the case and i had a retail premises selling MB's i wouldn't be very happy that this might be yet another reason to drive customers away from bricks and mortar shops.

 

Yes you can have a complimentary nib exchange within 6 weeks of a new pen purchase. You can take your pen and warranty booklet into a Montblanc boutique or send them to Montblanc UK in order for this to be done.

[Pravda]

It depends where you are. Here in Dubai, the regular editions nibs get sent to us and I usually get the nib I want in 2 weeks. For limited editions, the pen has to go to Hamburg and my experience ranged from 4 weeks to 3 months.

[meiers]

I have sent two of my 146s and one 149 in for nib exchanges. All these pens came back to me within two weeks. And the work was outstanding. I am referring to the Canadian Service centre.

[jhsd1124013561]

I know this is an old topic, let me post the udpates.

 

The nib was then changed back to a Fine nib, but was not aligned correctly, in the end, I aligned the nib by myself, and I will never trust the MB service in US again.

[meiers]

They replaced a fine nib with an OB nib on my Heritage 1912 in April. The Hamburg service centre did a first-class job.

Edited November 14, 2018 by meiers

[jhsd1124013561]

  On 11/14/2018 at 2:55 AM, meiers said:

They replaced a fine nib with an OB nib on my Heritage 1912 in April. The Hamburg service centre did a first-class job.

 

Good for you, is that the Canada center? Probably different center will matter in this case.

[meiers]

YES. I am talking about the Canadian Service Centre. They sent it on to Hamburg for me because the pen was also leaking at the piston knob. That repair was included in the level three service (nib exchange).

Edited November 14, 2018 by meiers

[jhsd1124013561]

  On 11/14/2018 at 3:44 AM, meiers said:

YES. I am talking about the Canadian Service Centre. They sent it on to Hamburg for me because the pen was also leaking at the piston knob. That repair was included in the level three service (nib exchange).

 

Then probably it is because of the location, then