Company Presence On This Forum?

[Bigmacmagicmac]

Hello,

I was wondering if more exeprienced members and visitors of this forum know if many members are actually also employees from the large companies likes Montblanc, Parker, Cross, etc?

 

I actually hope that this will be case. If i would be an executive at Montblanc or technician or nib mesiter, i would be extremely interested in browsing this forum. As company policy i would actually put a team on this forum. Helping people solving their issues but also learning from user experiences and as a result improving their service and company. I actually have a problem my self and I sincerely hope to solve it but I just can't imagine that respectable luxury brands as Montblanc, will not take their responsibily and solve any issue satisfactory.

 

Anyway, I sincerely hope that real pen enthousiasts including people working for these companies will be present to help us out here and add something extra to the entire customer service. I think it would make 10 times more sense being present actively here than on Facebook or Twitter for that matter.

 

To conslude I'd like to ask a question. Let's say the shop which returned my MB fountain pen doesn't do their proper job, can anyone tell me how I would be able to contact Montblanc directly myself? In my case I strongly suspect the store messing up my fountainpen so I fear that I need to take this up with Montblanc directly and explaining them in detail that the store I bought it really is ruining their customer experience. I think it's a shame that bad outlets ultimately destroy or can destroy a brand's image and reputation.

Thanks!

[Ron Z]

Two comments:

 

I think that a Google search for the MB customer service would be a good place to start. Second, I think that you need to expand your imagination. While there is no way for me to know if customer service reps visit the repair forum, I don't remember any of them ever posting here. I have or have had good working relationships with a number of service departments, and none of the people I've worked with ever looked at or read FPN, though they were always willing to share information with me as a professional pen mechanic.

 

Come to think of it, there aren't many other pros posting either...

[pen lady]

They are too busy trying to cope with a mountainous backlog of pen repairs!

[Bigmacmagicmac]

Thanks, yes indeed posting members use an alias so if they would not disclose more then it´s hard to know. Nevertheless companies tend to use more and more social platforms like FB and Twitter so why not use even better platforms like this one? Where true passionates about their products, meet and share information? Core market I would say, potential goldmine to improve your products, service and stay informed about what you most passionate potential customers may want or look for.