Diplomat Aero Clip Thingy

[twomartoe]

Thingy on the clip of the diplomat aero fell out. New, store bought, hardly a month. Seems like a soldering problem. Hardly use the clip, in fact probably the 1st time and thing fell out. Was lucky to catch it.

 

Thinking of supergluing it back. Might be a hassle to send it back to Diplomat (under warranty).

[twomartoe]

I emailed diplomat and received an acknowledgment of the problem in a day. They said they will be sending a replacement cap free of charge.

 

Awesome customer service diplomat!

Edited April 14, 2016 by twomartoe

[Martinsroom]

Seconded on the great customer service. Sorry to hear that happened to your aero as its one of my favourites.

[PS104]

I​'ve always been impressed with Diplomat's products and would be surprised if their service was anything less than superb

[Kimi18h]

I think that this is not the right forum but I am a bit new to this so I think this is th best choise because my problem is a bit the same.

 

 

My black diplomat aero wich I bought in the netherands has a cap that starts spinning when I post it and I don't know if it is normal or if it is broken.

If it is broken, does annyone know how to fix it or how to get a replacement.

 

Thanks already.

[twomartoe]

I think that this is not the right forum but I am a bit new to this so I think this is th best choise because my problem is a bit the same.

 

 

My black diplomat aero wich I bought in the netherands has a cap that starts spinning when I post it and I don't know if it is normal or if it is broken.

If it is broken, does annyone know how to fix it or how to get a replacement.

 

Thanks already.

 

 

Yea, I think the older diplomant aeros have some problem with the cap. My old one became loose after awhile. But diplomat have been pretty good with their after sales and I received a new cap free, no postage paid.

[prometheus13]

My snap cap is rather loose, too (cost: one shirt). Can anyone tell me the address or contact info for Diplomat? I haven't been able to locate it.