Experiences With Martemodena

[bbs]

  On 5/28/2016 at 12:24 PM, Bill P said:

Pelikan M400 has shipping to US $49.90 #162084347986

 

 

 

 

Shipping:$49.90 Expedited Shipping from outside US | See details

 

See details about international shipping here.

 

 

 

 

 

 

 

 

 

 

Item location:

Albareto, Italy

 

 

 

 

 

 

 

 

 

 

 

Ships to:

Worldwide See exclusions

 

To be fair, I've paid that recently for pens to be shipped from well-respected US sellers to the UK. Postage has become very expensive.

Edited September 13, 2016 by bbs

[FriendAmos]

I just bought another Federico from MM. For shipping I was given two options: about $15 for regular email and about $50 for DHL. I chose the former. The pen itself was already decently priced. This one:

 

http://www.martemodena.com/shop/dolcevita-federico/7408-delta-fountain-pen-dolcevita-media-federico-cherry-rh.html

[Ted F]

I also just bought a Federico from MM. It was shipped DHL and the cost was $12.90

[parkerwasmyfirstlove]

Just decided to take the risk, ordered a Dolcevita Frederico Media bamboo with 25% off from their website. Total 30 + 3 tax + 10 shipping = 43 .

The contact was very nice and the pen is a beauty. - considering what you get in the 33 pricerange normally, I'm very satisfied.

Haven't inked the pen yet, that has to wait a bit, but the nib looks pretty nice as well.

It's steel, because there were no other options available, but for a first try this was an overall good choice I guess.

Edited September 22, 2016 by parkerwasmyfirstlove

[mcorrea]

I had a bad experience buying from ebay from them. The posting mentioned shipping was included, the pen was around 70 EUR and for an additional 50 you caould get a stub nib. I bought it and sent them a message according to their instructions using the ebay messaging facility. I asked them to add the stub nib and bill me through paypal. I received a paypal request for 119.90 which I paid. I received the pen very promptly and it came with a fine nib. I contacted them to ask for the nib to be exchanged and they said they never received the message asking for the stub nib and that the 49.90 was for shipping.

 

I sent them the message screenshot to prove I had sent it and also copy-pasted where their listing said that shipping was included in the price and they simply told me that I could send the fine nib, pay 50 EUR and they would send me back a stub nib after they had received the fine nib in as new condition. I filed a claim with paypal and paypal said I could return the pen, at my expense and that they would refund me once Martemodean had confirmed reception of the pen in as new condition. I chose to keep the pen and am trying other stub nibs in it. i did not want to risk them saying they did not receive the pen, especially after they had denied, several times to have received my message, which is still archived in the ebay system.

 

Trying to find an explanation where they are not intentionally trying to rob people, it may just be inexperience with the ebay platform, but the way tehy (and paypal BTW) handled the problemleft much to be desired.

 

Matias

Edited September 22, 2016 by mcorrea

[FriendAmos]

  On 9/22/2016 at 10:47 AM, mcorrea said:

I had a bad experience buying from ebay from them. The posting mentioned shipping was included, the pen was around 70 EUR and for an additional 50 you caould get a stub nib. I bought it and sent them a message according to their instructions using the ebay messaging facility. I asked them to add the stub nib and bill me through paypal. I received a paypal request for 119.90 which I paid. I received the pen very promptly and it came with a fine nib. I contacted them to ask for the nib to be exchanged and they said they never received the message asking for the stub nib and that the 49.90 was for shipping.

 

70 for pen and 50 for stub nib. If I then got an invoice for around 120 and assumed it covered these two items, I would wonder why I wasn't being charged for the shipping. Did you have reason to expect free shipping?

[mcorrea]

Yes, the fact that the listing clearly stated 'Shipping included'. I was expeting to be billed for 120, when I saw 119.90 I should have asked, but I just did not realize the amount was not the exact one I was expeting.

[parkerwasmyfirstlove]

I had an eye on the bamboo on ebay - white cap and barrel end, rhodium trim. Then I saw the same bamboo model on their website and even nicer with gold trim and black features for 43 all inclusive, so it was a no brainer.

Also I was appalled by their shipping costs on ebay.

I rather pass than paying unreasonable high shipping costs - unless it's the global shipping program. That is a good option.

 

Oh, and btw. for a 33 pen, the bamboo media is absolutely stunning.

Edited September 22, 2016 by parkerwasmyfirstlove

[FriendAmos]

  On 9/22/2016 at 12:07 PM, mcorrea said:

Yes, the fact that the listing clearly stated 'Shipping included'. I was expeting to be billed for 120, when I saw 119.90 I should have asked, but I just did not realize the amount was not the exact one I was expeting.

 

That's a surprise. On any given day, MM lists hundreds of items on ebay, and I have never seem "shipping included"; on the contrary, people tend to express concerns about their shipping costs. At any rate, they obviously did not see the "shipping included" view.

[mcorrea]

At the time they had some listings that immediately showed the shipping costs and they were high and others that had 'See item description' in the shipping cost area near the top. The item description said shipping included. According to them, this means that the shipping will be included in the final billing.

[FriendAmos]

  On 9/22/2016 at 2:00 PM, mcorrea said:

At the time they had some listings that immediately showed the shipping costs and they were high and others that had 'See item description' in the shipping cost area near the top. The item description said shipping included. According to them, this means that the shipping will be included in the final billing.

 

Something very odd seems to be going on in your case. I have taken a look at one of MM eBay orders, and the presentation of the details is no different than from my other eBay orders. In particular:

 

* in my eBay account I can clearly see what the charge is for the item and what the charge is for shipping.

 

* that i also the case when I look at the corresponding details in the corresponding item in my Paypal account.

 

You seem to be saying that you were charged 49.90 for shipping but that was never indicated anywhere, and you were surprised to earn of it.

[mcorrea]

Unfortunately, the auction ended of May 26th and I cannot open the listing anymore, I know that this is not the usual way Martemodena lists their sales today. At that time, as I said, some items were immediately showing the shipping charges and others had the comment 'see listing' in the shipping cost section.

 

What I do have is the messages I exchanged with Martemodena, Here is the one where they offer a 'solution':

 

 

New message from: martemodena http://p.ebaystatic.com/aw/icon/iconTopRatedSeller_19x18.png(7,280http://pics.ebaystatic.com/aw/pics/icon/iconGreenStar_25x25.gif)

Dear Customer,

thanks again for this message.

As it is clearly indicated in the insertion: "full insurance shipment included", this refers to the insurance of your shipent, of course.

About the message, I'm really sorry but we didn't receive any message from you, I've checked at all but nothing found about this message.

If you want, you can sand us back your nib ("must be returned in the same condition as received (i.e. Unworn, unused).", as it is written in the insertion), we'll send you the invoice of 50 USD for your STUB, and then we'll send you back this one, paying all of the shipping costs.

If you need something else, please contact me.

Sincerely,
Andrea

MarteModena staff
Italy

Visit MarteModena also on:
Facebook, Pinterest, Google+ and Linkedin

http://i.ebayimg.com/00/s/MjQ3WDkyNA==/z/~f4AAOSw6aVUoR5j/$_1.JPG?set_11.JPG?set_id=807

 

[parkerwasmyfirstlove]

After a closer inspection of my new Delta, I noticed slightly misaligned tines, nothing I couldn't fix in a few minutes. Unfortunately I've cut my fingernails a few days ago, lol.

After having tried the pen, I can report back,

[parkerwasmyfirstlove]

Ok, even with my short fingernails, this was an issue of a few minutes. Dip tested and it's nice.

 

After having written dry all my currently used pens, this will be added to the rotation.

It has an F nib and will be used for sketching. This usually smoothes the nib very quickly further.

Edited September 23, 2016 by parkerwasmyfirstlove

[FriendAmos]

  On 9/23/2016 at 7:00 AM, mcorrea said:

Unfortunately, the auction ended of May 26th and I cannot open the listing anymore, I know that this is not the usual way Martemodena lists their sales today. At that time, as I said, some items were immediately showing the shipping charges and others had the comment 'see listing' in the shipping cost section.

 

What I do have is the messages I exchanged with Martemodena, Here is the one where they offer a 'solution':

 

 

New message from: martemodena http://p.ebaystatic.com/aw/icon/iconTopRatedSeller_19x18.png(7,280http://pics.ebaystatic.com/aw/pics/icon/iconGreenStar_25x25.gif)

Dear Customer,

 

thanks again for this message.

 

As it is clearly indicated in the insertion: "full insurance shipment included", this refers to the insurance of your shipent, of course.

 

About the message, I'm really sorry but we didn't receive any message from you, I've checked at all but nothing found about this message.

 

If you want, you can sand us back your nib ("must be returned in the same condition as received (i.e. Unworn, unused).", as it is written in the insertion), we'll send you the invoice of 50 USD for your STUB, and then we'll send you back this one, paying all of the shipping costs.

 

If you need something else, please contact me.

 

Sincerely,

Andrea

MarteModena staff

Italy

 

Visit MarteModena also on:

Facebook, Pinterest, Google+ and Linkedin

http://i.ebayimg.com/00/s/MjQ3WDkyNA==/z/~f4AAOSw6aVUoR5j/$_1.JPG?set_11.JPG?set_id=807

 

 

Unless you have deleted them, your eBay "account" information and Paypal information should still show the details of the transactions. Mine still have details from MM purchases around 3 and 6 months ago.

 

That said, the problem is not hard to see in the stilted language of ""full insurance shipment included". You took it to mean one thing, they took it to mean another thing. But what they then say seems clearer (even if not by much:;

 

If you want, you can sand us back your nib ("must be returned in the same condition as received (i.e. Unworn, unused).", as it is written in the insertion),we'll send you the invoice of 50 USD for your STUB, and then we'll send you back this one, paying all of the shipping costs.

 

The stub costs $50 more, as understood by both parties. You are to send back the current nib. They will then invoice you $50 and send you a stub nib. They will also pay for the cost of shipping the stub.

All that seems quite reasonable to me, and I don't see where the problem is, except perhaps for the lost-in-translation "full insurance shipment included". Your argument seems to be that you took that to mean free shipping, but what do the relevant eBay/Paypal invoices say.

 

I should add that while my dealings with MM have generally been positive, I would not consider communication as one of their strongest points.

[Bill P]

Just received this from MarteModena:

 

"Dear Customer,
please notice that starting from January 1st 2017, MarteModena won’t be on eBay anymore."

[eliweisz]

  On 10/24/2016 at 4:23 PM, Bill P said:

Just received this from MarteModena:

 

"Dear Customer,

please notice that starting from January 1st 2017, MarteModena won’t be on eBay anymore."

 

Good to know, thanks for the heads up.

[Aysedasi]

I've just ordered my third Federico from MM. I bought the first from eBay but the last two direct. As a mailshot subscriber, I get sent special offers virtually every day (which often last only for 24 hours) and have waited for the pen I want to go on offer. DHL delivery to the UK cost me €12 and it'll be here in 3 days (if past experience is anything to go by). Shipping is vastly cheaper than on eBay. The first two pens are utter beauties worth every penny and more and I hope the third will also exceed my expectations as the first two have done.

[terim]

They are still on eBay, but their web site is down ....

[eliweisz]

  On 3/8/2017 at 3:24 PM, terim said:

They are still on eBay, but their web site is down ....

 

Checked. Alive and kickin'...