Lamy Service Experience Fm Uk

[rlpkamath]

Hi -

 

I bought a new Lamy 2000 Makrolon edition with a F nib, off of ebay, for about $130. After receiving it, I found the ink flow to be very dry and the pen to be quite scratchy. After a few weeks, I mailed it using regular postal mail to Lamy Germany ( the Heidelberg address on their website) with a letter detailing my name/ address and complaints. Note I didn't include my purchase invoice or any warranty paperwork (don't think Lamy issues any).

 

2 weeks elapsed with no acknowledgement or return of the pen. So, I emailed the email address on the website asking for an update. Within a day I had a response back including a copy of the shipping invoice for the pen's return to me. A week later I had the pen in my hands.

 

They replaced the ink feed and cleaned the pen. There was no charge to me and then pen was returned via DHL parcel post. I'm quite happy with result. Still not at MB or Pelikan levels of smoothness but the ink flow is now rich & smooth.

 

Would highly recommend sending your pen to Germany if you have any problems with it.

 

R