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My Ink Buying Experience With Goulet Pens

marcelo

By marcelo
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marcelo Extremely Rare

marcelo

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Last February I placed an order at Goulet Pens for a couple of bottles of Bernanke Blue. Two months passed and I have not received the order. The Brazilian post tracking system informs the package never reached Brazil, what I don’t believe, since they provide such an awful service.

 

I contacted Goulet Pens that sent a new package (no questions asked) which was delivered 28 days later. The package came with the bottles, two ink samples, a very kind letter and… a lollipop! :rolleyes:

 

Far exceeded expectations – that’s how a company make loyal customers!

 

 

Marcelo

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Randal6393 Antique

Randal6393

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Want Brian to include two lollipops in my packages. My granddaughter appropriated the last one to her own use.

 

Enjoy,

Yours,
Randal

From a person's actions, we may infer attitudes, beliefs, --- and values. We do not know these characteristics outright. The human dichotomies of trust and distrust, honor and duplicity, love and hate --- all depend on internal states we cannot directly experience. Isn't this what adds zest to our life?

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HalloweenHJB Antique

HalloweenHJB

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Great customer service from the Goulets! Highly recommended!

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Manalto Collectors Item

Manalto

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The lollipop reminds me of the famous line in "All About Eve," delivered by Margo Channing: "I'll admit I may have seen better days, but I'm still not to be had for the price of a cocktail, like a salted peanut."

 

Just teasing - no reflection on Goulet's excellent reputation and valuable participation in the community.

Edited by Manalto

James

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HalloweenHJB Antique

HalloweenHJB

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The lollipop reminds me of the famous line in "All About Eve," delivered by Margo Channing: "I'll admit I may have seen better days, but I'm still not to be had for the price of a cocktail, like a salted peanut."

 

 

We must be sharing a brain, because I was thinking the same thing! ;)

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Manalto Collectors Item

Manalto

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We must be sharing a brain, because I was thinking the same thing! ;)

Debe ser el tuyo porque no tengo suficiente para compartir.

James

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HalloweenHJB Antique

HalloweenHJB

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Debe ser el tuyo porque no tengo suficiente para compartir.

 

:D

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DrDebG Antique

DrDebG

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It is because of their excellent service, I continue to purchase all of my fountain pens, ink and paper from Goulet Pens. I have used other pen dealers who also give great customer service, but most of them sell much higher priced pens. Brian and Rachel have figured out the right combination of reasonably priced products with outstanding customer service. May other American companies follow their lead!

"Today will be gone in less than 24 hours. When it is gone, it is gone. Be wise, but enjoy! - anonymous today

 

 

 

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marcelo Extremely Rare

marcelo

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It is because of their excellent service, I continue to purchase all of my fountain pens, ink and paper from Goulet Pens. I have used other pen dealers who also give great customer service, but most of them sell much higher priced pens. Brian and Rachel have figured out the right combination of reasonably priced products with outstanding customer service. May other American companies follow their lead!

Agreed! I think the Goulets could teach ANY company about what outstanding customer relationship is.

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Lamyrada Extremely Rare

Lamyrada

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I am positively sure that package was sent. What happened in Brazil, stays in Brazil

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marcelo Extremely Rare

marcelo

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I am positively sure that package was sent. What happened in Brazil, stays in Brazil

 

Absolutely, since Goulet Pens sent me its tracking number. I bet the Brazilian post "made" it disappear. :ninja:

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