De Atramentis Customer Service?

[Limner]

I have questions about a set of inks recently ordered directly from the De Atramentis Inks website; I've tried contacting them at info@de-atramentis.com from both the 'contact' form on their site, as well as by responding to an email from Dr. Jansen via my gmail account, but after three weeks I've received no replies. Has anybody else tried to contact them directly? Is there a separate address for Customer Service?

 

Thanks in advance!

[RMN]

AFAIK de Atramentis is just a one-man company like Noodlers....

 

So if dr Jansen is on holiday, or felled by the flu it will have to wait. Also, as I understand, his English is not very well (but I may be mistaken)

 

 

D.ick

[Limner]

Thanks, RMN, I assumed that was the case as well. I'll keep trying; I may also be able to find somebody to translate my messages before I send them.

[Michael R.]

let me know if you need translation into German :-)

 

Cheers

 

Michael

[Limner]

let me know if you need translation into German :-)

 

Cheers

 

Michael

 

Thank you, Michael, for the kind offer! I just found out that Goulet has gotten one of the inks that I had questions about in stock, and ordered some from them. Hopefully I'll be able to clear things up by comparing the older bottle to the new...but if not, I'll definitely take you up on your offer.

[amberleadavis]

Also, you can ask Peter, Morbis-Curos... (I can't spell today), he is in regular contact with Dr. J.

[Limner]

Also, you can ask Peter, Morbis-Curos... (I can't spell today), he is in regular contact with Dr. J.

 

Thanks, Amber--I mentioned it to him, but never heard anything back...

[amberleadavis]

Drat.