Twsbi: In Case You Have Problem With Your Twsbi Pen

[Lamyrada]

I just sent an e-mail to the TWSBI address posted her. If you don't answer. TWSBI is gone for me.

I only require a GOOD cap with clip. This just came off yesterday,

 

[Driften]

I just sent an e-mail to the TWSBI address posted her. If you don't answer. TWSBI is gone for me.

I only require a GOOD cap with clip. This just came off yesterday,

 

 

What do you normally clip that cap onto? I know I broke a Pilot Custom 74 in a similar way trying to clip it into a leather vest pocket. Just wondering what happened when it broke... I could maybe see it breaking that way on an ECO but I can't see it happening on my 700r.

Edited April 26, 2017 by Driften

[DarkAudit]

Thought I would refill my 580 before work tonight. And then while I was lowering the piston, the end cap came off in my hand. No time to reassemble, so I had to leave it behind tonight. At least I know how to get it all back together once I get home in the morning.

[DarkAudit]

I got my 580 fixed... tenatively. I think the threads connecting the piston mechanism to the barrel are stripped. I did not see any damage to the barrel or cap, and the mechanism is the softer plastic, so that is the side I think is stripped. I emailed TWSBI about parts availability, including the option of upgrading to the AL parts set.

[DarkAudit]

TWSBI USA was nice enough to send me a replacement piston unit for the cost of shipping. TWSBI HQ said my piston was up too high and the rod should not be touching the cap. I reset the piston on the original hardware and all is well once again. I have the spare mechanism set aside in a safe place just in case.

[Honeybadgers]

Glad you guys have had good experiences. I've interacted with Philip a couple times and he was deeply unpleasant to me, all but arguing that my vac700r couldn't have a flow issue since they were tested before assembly and all but ignoring my explanation about how the issue was subtle. He offered me no resolutions whatsoever. I didn't care much, I went at the feed with a razor blade and fixed the problem.

 

Then when a stub nib I ordered got lost in the mail, he argued that it must be there because the post office scanned it. He sounded rather indignant when I explained that we've had a problem with this happening a couple times this year. He sent me a new one, only begrudgingly.

 

I love my customized VAC700r to death, like the vac20 inkwell, like my diamond 50 inkwell, and would like to get another TWSBI or two in the future. But I am seriously, seriously disappointed in how I was treated as a customer. Philip should take notes from the folks at Goulet or Coles of London (visconti)

[goodpens]

I had a problem with my TWSBI Mini. Details of it aren't worth posting here, but I wanted to share that I was in touch w/TWSBI and was very pleased with the customer service. I received a very speedy response and was offered a suitable resolution to the issue.

 

I don't like having to contact a company for something that I think shouldn't have happened, but I am grateful when the company makes it right without an additional headache for the customer. I'm appreciate this level of service.

[Gloucesterman]

I had a problem with a blue 540. The piston disconnects from the plunger thing at the bottom when it's extended. When I turn the knob/cap the tip of the plunger moves up and the plunger does not. When I went to open the top part using the TWSBI wrench all I ended up doing was rounding off the flat sides so that I could get a grip at all.

 

A friend who is MUCH more capable a pen repairs attempted to fix mine and could not get the piston out of the pen.

 

Oh yes and the blue cap on top of the piston also came off. I can move the shaft part up and down but not the part that draws the ink into the barrel.

 

I am open to suggestions as to my next step. Although I don't use this pen a lot (I have four others including a fantastic Pendleton 580 stub which have worked flawlessly) I like having this one because it's blue! Great rational, don't you think???

Thanks in advance.

Edited July 28, 2017 by brgmarketing

[Gloucesterman]

I had a problem with a blue 540. The piston disconnects from the plunger thing at the bottom when it's extended. When I turn the knob/cap the tip of the plunger moves up and the plunger does not. When I went to open the top part using the TWSBI wrench all I ended up doing was rounding off the flat sides so that I could get a grip at all.

 

A friend who is MUCH more capable a pen repairs attempted to fix mine and could not get the piston out of the pen.

 

Oh yes and the blue cap on top of the piston also came off. I can move the shaft part up and down but not the part that draws the ink into the barrel.

 

I am open to suggestions as to my next step. Although I don't use this pen a lot (I have four others including a fantastic Pendleton 580 stub which have worked flawlessly) I like having this one because it's blue! Great rational, don't you think???

Thanks in advance.

 

Just to update this thread... Philip reached out to me very quickly (even over the weekend) to offer several suggestion to address the issue above. His suggestions were ones that I had already done with no success.

 

His final thought was that I look for/get a 580 (used). As I already have three other TWSBIs, including a Pendleton Brown stubbed 580 so I see no reason to add one more.

 

If anyone reading this is interested in acquiring the pen for their own salvage/repair project I would be interested in selling this one for about $35.00 including first class shipping (priority would be at your expense). Again, it's a blue 540 with an EF nib and a disconnected "plunger" and top cap.

[Linfinity]

I had a problem with a blue 540. The piston disconnects from the plunger thing at the bottom when it's extended. When I turn the knob/cap the tip of the plunger moves up and the plunger does not. When I went to open the top part using the TWSBI wrench all I ended up doing was rounding off the flat sides so that I could get a grip at all.

 

A friend who is MUCH more capable a pen repairs attempted to fix mine and could not get the piston out of the pen.

 

Oh yes and the blue cap on top of the piston also came off. I can move the shaft part up and down but not the part that draws the ink into the barrel.

 

I am open to suggestions as to my next step. Although I don't use this pen a lot (I have four others including a fantastic Pendleton 580 stub which have worked flawlessly) I like having this one because it's blue! Great rational, don't you think???

Thanks in advance.

 

I had the same problem several years ago. What I ended up doing that solved the issue (yesterday, in fact) was taking a needle, dousing the tip with the included silicon grease, and threading it through the hole near the section end and using it to coat the edges of the plunger. I then pushed the plunger down even further to "catch onto" the lube, and voilà – I was able to retract the plunger easily.

 

Let me know if this helps you, since I was also at my wit's end until I finally decided (bleep) it, it's either I risk damaging the plunger with a needle or I throw out the entire pen.

[Gloucesterman]

 

I had the same problem several years ago. What I ended up doing that solved the issue (yesterday, in fact) was taking a needle, dousing the tip with the included silicon grease, and threading it through the hole near the section end and using it to coat the edges of the plunger. I then pushed the plunger down even further to "catch onto" the lube, and voilà – I was able to retract the plunger easily.

 

Let me know if this helps you, since I was also at my wit's end until I finally decided (bleep) it, it's either I risk damaging the plunger with a needle or I throw out the entire pen.

Thanks for the detailed suggestion. In fact I was thinking of offering it for sale here on FPN for about $25.00. I will however use your suggestion over the weekend.

Advice appreciated.

-S-

[Ricke944]

Speedy,

 

I have had the experience of the gasket coming off the rod when I attempt to fill my vac700. The last time was last week and I broke down the pen and re-greased the gaskets and was able fill the pen but I am concerned that this problem may continue as it has happened before. Thanks

[jslallar]

Dear Speedy,

I have 2 x 580 Diamonds, a 1.1 and a 1.5 mm stubs. They wrote beautifully out of the box. But after a period of rest / rotation they both dry up after a while. Have taken them apart completely and cleaned them up thoroughly, to no avail. The tines are aligned and they still write smooth as silk when they have ink in the feeder after filling up. But soon as I use up the ink in the feeder it seems that no more comes down from the reservoir. Any ideas or suggestions.

[Miles Hand]

I recently had the Mini lid crack problem. I think it was simply a case of fatigue brought on by ordinary use.

Anyway, given the high reputation for customer service that TWSBI has, I wasn't too bothered. I just emailed them and asked for a replacement cap. Rebecca replied quickly, asked for a $5 contribution for postage which I sent by Paypal and within the week I had a new cap. An entirely painless procedure, every bit as good as Lamy's customer service.