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I bought a Caran d’Ache Varius Ebony fountain pen in January 2020. I chose an OB nib to bring some variety to my expanding collection (6 fountain pens and 3 ballpoints). However, the OB nib was not what I expected and I hardly ever used the pen. I therefore decided to do something about it, which means either to have the nib reground or exchanged. First things first, I contacted Caran d’Ache customer service for a nib exchange. I received their answer today. I can send the pen to the factory where the nib will be inspected. If it is found to be in good condition, it will be exchanged free of charge. If it has been damaged, I will be charged 130 CHF for a nib exchange (roughly 130 USD). I think it is very reasonable and the customer service seems friendly. As I live in Switzerland, sending the pen back to the factory costs practically nothing (roughly 7 CHF). Sending the pen to America to have the nib reground, on the other hand, would be an expensive endeavour. For example, sending it to Mark Bacas (I have already used his services and I can personally recommend), having the nib reground and the pen sent back to me, would cost roughly the same and take way longer. The goal of this post is not just to tell you about my life and that of my pens, but to provide you with some information regarding Caran d’Ache customer service and the cost of their nib exchange. I found no information about that specific topic on the Internet and thought I would change that. So, if you want to have a Caran d’Ache nib exchanged, you now know how it works and how much it costs.

Hi fellow (fountain) pen enthusiasts, I will be visiting Zürich, Switzerland in the foreseable future and people told me I can get Caran d'Ache pens for much better prices than in other countries. So I'm looking for a good shop in Zürich where I could go and take a look and hopefully buy some beauties. My priorities are: good prices,good acccessibility from the city center with public transport or by footgood selection of Caran d'Ache pens. I'm interested in both ballpoint and foutnian pens, depends on what budget I will be able to have. So if you know any good shops which fill some or all of these criteria then do not hesitate to share your recommendation. Thank you for your help, I appreciate it.

Hi there! 123stylo.com (now merged with real-life boutique called "Empire de l'Ecriture") in Neuchâtel Switzerland is coming to DC pen show with neat stuff! You'll find my charming wife and myself at table 122-123 in the main ballroom. Just follow the swiss flags! I couldn't take everything with me, so you'll find mainly 3 things: -Vintage swiss and german pens, piston and celluloid, all revised, with nice Pelikan selection. -Modern pens, affordable and more expensive limited editions -Swiss brands with EDELBERG / MANU PROPRIA / EDOUARD JUD's prototypes for Caran d'Ache Here's some pictures, and below attached price list and full description. Oh and I forgot one last thing: I'll bring some swiss chocolate at the fair, don't miss the opportunity to grab a bite! W.DC EMPIRE ECRITURE OFFICIAL PRICE LIST 2018.pdf

Hi, fountain pens fans! I need a little help. My friend is going to go to Geneva, Switzerland and I want to ask him to buy some nibs, inks, notebooks and pens for me. But neither he nor I do not know any offline shops there. Does anyone know any fountain pens shops in Switzerland (preferably in Geneva)? I know about official Caran d'Ache boutique, but I'm interested in not only this brand. Thanks.