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Yippee! I was so happy to receive my first Sheaffer snorkel pen yesterday. I twisted the end piece and out came the tube. What a thrill! It would not fill with water on rinse out. Bubbles came out around the nib base where it connects to the section, but not from the snorkel tube. So I gently disassembled it partly by unscrewing the section and then the rear silver colored plunger thing slipped out of the barrel. But when I tried to retract the snorkel..., opps, it would only go back part way into the barrel. See photo. The snorkel sticks out past the nib and will not go in any further. I tried reassembly several times to see if I had missed catching a flange or other simple fitting-together error with no success. I wonder what I did to the mechanism to cause this. First off, who should I contact to repair this problem? This repair is beyond what I am prepared to tackle (yet). Please recommend (offer) the name of someone who could take on this project. (Obviously I would prefer someone who is reliable and fair priced rather than the opposite, right? But that goes without saying, or does it?) Second, I would like to be able to identify this particular model if possible. The clip is imprinted withe Sheaffer's, the barrell has the Sheaffer imprint with Made in USA. It is burgundy colored if you cannot tell from the photo. Thanks in advance for any suggestions or advice. Rob