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A fantastic write-up by the people at NoteMaker (an Australian Stationary with products as unique as you are..). It finally answers the question we have been asking ourselves.. Who is Robert Oster? http://blog.notemaker.com.au/meet-designer-robert-oster-signature-inks/ C.

So my Safari Dark Lilac arrived in the mail on Monday, and I noticed that the nib slit was to the right of centre and kinda wonky, and that was the reason why it was stuttering and writing like a needle. Well, I got in touch with Notemaker and asked them if I could just send the nib back for a replacement. Well they sent me back an email saying that they're all out of black F nibs, so they just sent me a whole new pen! All I have to do is slap the included postage sticker on the outside of the box and send the old one back. Like I said the other day: they're not always the cheapest, but they are definitely worth that little bit extra.

Howdy, So this is my 2nd time doing business with notemaker. First time went as well as you'd expect, quick post, pretty solid prices (y'know, considering the Australia tax), items came in a few days. All good. The other day, I ordered 3x CF Mohaire Notebooks at basically $6 a pop. I got an email the next day apologising saying that there must have been a website error and that they were out of the books I'd ordered and weren't getting them back in. I was given 3 options: - $25 credit in the store - Send out some CF Clothbound notebooks instead - "Anything else that you can think of" Now, originally, I was going to make a smart arse comment about a stripper on the last, but I bit my tongue and instead went for the 2nd option. Fast forward a couple of days later and a heavy package arrives. When I opened it, I had 6 NOTEBOOKS!? They had sent me 3 packs of Clairefontaine Essential Duo books! That's almost 3x per item what I paid! So this is a shout-out to Stu Moysey and a thorough thumbs up for the awesome customer service! Above and beyond what I expected. PS - While the Duo pack isn't technically "clothbound", they look identical and have the same paper. The only difference is I got double the pages and these have margins