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  1. Mardi13
    Hi all - I searched but I can't find an answer to this question. I sent some pens to the FPH and they have had them a week now (after a somewhat fraught situation with the misdirected package) but I haven't heard anything by phone or email about a repair estimate. The website says that they would send a "written" estimate...should I be looking for it in the snail mail? Should I call them? I know they are great but they can be grouchy on the phone...





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