Search the Community

I searched and didn't find anything about this on FPN, so I thought it would be helpful to post here about it. LAMY has been very well known for excellent customer service in the USA, with one man rather well renowned for it: Bob Nurin. He resided in Wilton CT and would be the point of contact for LAMY fountain pen servicing in the USA. Great guy - I met him at a couple of pen shows. Well, some of you may already know the sad news, that Bob Nurin retired from Filofax. He's no longer servicing LAMY pens. I learned that he relocated from Wilton CT out to Tuscon Arizona. And LAMY service has officially moved to Texas. So, just a heads up... because older LAMY pens will have service info instructing to send pens to Wilton CT. But if you go to the website, you'll see the update. Make sure you check that out, because some people have accidentally sent their pens to Wilton CT and they were NOT forwarded to LAMY. I only heard about one case, and the person did get the pen back (not sure if they had to pay return shipping). So... I don't know if Bob is active on FPN at all, or how many folks here have had the pleasure of his great pen service. Bob... you will be missed! Enjoy the warm and sunny arid weather out in Arizona! And I hope LAMY service has been handed over to a capable staff over in Texas. If anyone has experience with the new servicing center, please share your experiences here. UPDATE: I also found a little tidbit of news -- Bob didn't give up on LAMY. He still goes to pen shows and sells LAMY pens! I don't know if he can be contacted for out of warranty service, but it's at least comforting to know he's still around.

Sent my Lamy 2000 w/ med nib in for repair about a week ago...how soon can I expect it back? I've emailed Bob Nurin multiple times but he has not responded yet - is this normal? For those interested my nib had skipping problems and wasn't very smooth.