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Hello, I was wondering if more exeprienced members and visitors of this forum know if many members are actually also employees from the large companies likes Montblanc, Parker, Cross, etc? I actually hope that this will be case. If i would be an executive at Montblanc or technician or nib mesiter, i would be extremely interested in browsing this forum. As company policy i would actually put a team on this forum. Helping people solving their issues but also learning from user experiences and as a result improving their service and company. I actually have a problem my self and I sincerely hope to solve it but I just can't imagine that respectable luxury brands as Montblanc, will not take their responsibily and solve any issue satisfactory. Anyway, I sincerely hope that real pen enthousiasts including people working for these companies will be present to help us out here and add something extra to the entire customer service. I think it would make 10 times more sense being present actively here than on Facebook or Twitter for that matter. To conslude I'd like to ask a question. Let's say the shop which returned my MB fountain pen doesn't do their proper job, can anyone tell me how I would be able to contact Montblanc directly myself? In my case I strongly suspect the store messing up my fountainpen so I fear that I need to take this up with Montblanc directly and explaining them in detail that the store I bought it really is ruining their customer experience. I think it's a shame that bad outlets ultimately destroy or can destroy a brand's image and reputation. Thanks!