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Hello, I just want to explain the problems I had with the pen, and then would like to ask your advice on how to proceed. I bought my MB on October 17, 2017 so it has not even been one month since purchase of the MB pen. At first I experienced babys bottom but when I bought it to the boutique I bought it from they were borderline trying to shoo me away. The babys bottom issue is now resolved after using the pen for a while and learning to write holding the pen with the breathing hole going straight up. However, the experience left a bad taste in my mouth as to how the boutique is so I dont want to go there unless I know I will receive the help I need. If you see the attached photos, there is a rather large scratch. It looks more like a grind of sorts to me. At first I thought it was a rather large finger print, because the whole pen is full of my finger prints, but when I cleaned the pen with the cloth you clean glasses with, I actually discovered, to my dismay, those finger prints were actually scratches. Now I know that this is a rather unnoticeable cosmetic scratch but it has only been one month since I bought this pen. I took good care of my pen, taking care to store it in a clothed environment, that is, inside my breast pockets, inside glass cases(cases you put your glasses in), etc. This is supposed to be platinum! Platinum does not scratch as easily as silver or gold. Theyre much more durable and I have made sure not to expose my pen to a 'dangerous' environment. I also have no idea how such a scratch may have come to be. Would I be able to get service warranty on this? The boutique is a fair distance away so I dont want to make my way over there unless I can get something done.